Shipping & Return Policy – HulBula.com

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SHIPPING & RETURN POLICY

EXPECTED DELIVERY TIME: 7-10 DAYS TO INDIA

MY ORDERS

Can I cancel the Order?

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per refund policy. You will be notified of the same.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed successfully.

Customer not available at time of delivery.

If the courier company has made 3 attempts to deliver your package and you were not available to accept/receive the package then the courier company will abandon or destroy the shipment at their destination. However we recommend you to contact the local courier office along with your tracking number for an alternate delivery instruction. Please be aware that once the courier company destroys or abandons your shipment, we will not be responsible for not fulfilling the order.

If you wish to avail refund in such a case, we will refund only after we receive the returned shipment package and subsequently a deduction of two way return shipping charges will be applied.

Return Policy

We have a customer friendly return policy .You will have to just write us on help@hulbula.com within 24 hrs. from time of delivery & return steps will given from our customer support executive.

  1. Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.
  2. Mention the Company Name HULBULA.com and Order Number on the return package.

Last date of return shipping: 7 days from date of delivery. We will not be able to accept returns if dispatched after 7 days from date of delivery.

Return Shipping Cost:

The cost of return shipping will not be covered by HULBULA.com 

Options after Return:

You can choose to do one of the following

  1. Request a replacement, either the same item or a different item from the website
  2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.
  3. Request a refund. We will do a direct refund to the card through which payment was completed. In case the payment was done with cash, kindly provide us your bank account details.

Packaging Advice:

It is of utmost importance that the items do not get damaged on their return shipping. For Jewelry, please use cotton, bubble wrap, paper or foam to do some kind of padding around the product. For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain. In case of international parcels, the package should be returned with signature requirement upon delivery. This is done to ensure that we receive the parcel correctly/safely.

Conditions of Return

Clothes and jewelry must not be used (other than for trial), altered, washed, soiled or damaged in any way. Return is acceptable only within 7 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged. Returns shipping cost will not be covered by HULBULA.com 'Made to order' Clothes and jewelry are not covered under the return policy.

What we do about mispricing

Despite our best efforts, a small number of the many thousands of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Cancellation of Fraudulent/Loss to business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, HULBULA.com reserves the right to cancel all past, pending and future orders without any liability. HULBULA.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:

Customer doesn't reply to the payment verification mail sent by V4-LAB SOFTWARE SOLUTIONS PRIVATE LIMITED

Customer fails to produce adequate documents during the payment details verification

Misuse of another customer's phone/email

Customer uses invalid email and phone no.

Overuse of a voucher code

Customer returns the wrong product

Customer refuses to pay for an order

Customer is involved in the snatch and run for any order.

Damage

We try our best to delivery 100% good quality products, but unfortunately it may happen sometimes product is delivered damaged. In such case we required a photo to be sent to us within  48hrs from the time of delivery. Without photos sent in given time we will not be able to process replacement. In case of products not available return Upon receiving the photo, our team will review the damage. If the damage is approved and a complaint is registered, we request you to kindly send the product back to us. If a replacement is in stock with us, we will reship the same to you. In case it is not available, you can request for a refund or a coupon for future purchases. But the final decision is will be taken by HULBULA.com about refund. Investigation may take 7-10 days for domestics deliveries.

Color & Description Disclaimer

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. HULBULA.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for HULBULA.com’s   Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from HULBULA.com is aware of this genuine problem.

While ordering on internet, we suggest that customers should be extra careful of following -

  1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no foolproof solution to this problem is available at the moment.
  2. Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.
  3. Sea Green color sometimes looks Aqua blue and the other way around.
  4. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
  5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

Beads and Sequences missing or Coming off

We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down. Your are deemed to have accepted the terms and conditions.  HULBULA.com reserve right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

Process for Pilferage Claim

If a customer raises a complaint for partial item/partial order through Customer Care

The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained

An Email will be sent to help@hulbula.com seeking/providing following information:

Short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)

The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments

The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:

Customer fails to provide adequate information about the case

Customer fails to provide snapshots of the packet and box(if any)

Customer must not dispose the packaging for 3-4 days post delivery and wait for next details to be sent by customer support team.

Refund Policy

V4-LAB SOFTWARE SOLUTIONS PRIVATE LIMITED reserves the sole right to accept or deny refunds and will act reasonably in the common interest of both parties involved. Purchases are only retractable in exceptional circumstances, such as when the seller materially changes the item's description after a purchase has been made, a clear typographical error is made, or there if a seller defaults in any way with the product listed or in the delivery of the same. In case of returns without delivery of product refund cannot be processed.

Prohibited Activities

All activities of users while using HULBULA.com or any service provided by V4-LAB SOFTWARE SOLUTIONS PRIVATE LIMITED shall be in accordance with legal regulations. Content provided by users on HULBULA.com shall not infringe legal regulations or these Terms & Conditions. Your information and your activities must not:

  • be false, inaccurate or misleading;
  • be offensive or menacing, abusive, defamatory;
  • be obscene, indecent or contain child pornography;
  • infringe any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
  • be fraudulent or involve the sale of counterfeit or stolen items;
  • be in breach of any applicable laws or regulations (including, but not limited to, laws governing export control, consumer protection, unfair competition, anti- discrimination, false advertising);
  • copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from HULBULA.com without the prior expressed written permission of V4-LAB SOFTWARE SOLUTIONS PRIVATE LIMITED and the appropriate third party, as applicable.
  • create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other sellers or customers;
  • link directly or indirectly to or include descriptions of goods or services that are prohibited under these Terms & Conditions ;
  • Violate this Agreement or any other V4-LAB SOFTWARE SOLUTIONS PRIVATE LIMITED policy or guidelines, or any applicable law, statute, ordinance or regulation.
  • add a V4-LAB SOFTWARE SOLUTIONS PRIVATE LIMITED employee or a V4-LAB SOFTWARE SOLUTIONS PRIVATE LIMITED user, even a user who has purchased an item from you, to your mail list (email or physical mail) without their express consent after adequate disclosure;
  • contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information;
  • cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of HULBULA.com is in any way impaired
  • not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission
  • be defamatory, trade libelous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including V4-LAB SOFTWARE SOLUTIONS PRIVATE LIMITED staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device
  • be obscene or contain pornography
  • host images not part of a listing

You must not list any item on HULBULA.com (or complete any transaction initiated using HULBULA.com) that, by paying to us the listing fee or the final value fee, could cause us to violate any applicable law or our items policy. To enable V4-LAB SOFTWARE SOLUTIONS PRIVATE LIMITED to use your information, you grant us a non-exclusive, world-wide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) license to exercise the copyright, trade mark, publicity, and database rights you have in your Information, in any media now known or not currently known. You also waive all moral rights you have in your information to the fullest extent permitted by law. The license described above shall terminate upon termination or cancellation of this User Agreement by either party.

Cancellation

V4-LAB SOFTWARE SOLUTIONS PRIVATE LIMITED reserves the right to cancel this User Agreement at any time and for any reason with a notice period of 7 days. Suspended users are not permitted to use HULBULA.com and to create a new user account. You can cancel the User Agreement at any time in writing to HULBULA.COM